Warranty Information
Standard Warranty Policy
Coverage:
Our warranty covers any defects in materials and workmanship for a period of 1 year from date of order. This includes, but is not limited to, problems with clasps, settings, and stone securement. If a defect arises during the warranty period, we will repair or replace the item at no charge.
Exclusions:
This warranty does not cover normal wear and tear, loss or theft, accidental damage, misuse or abuse, and unauthorized repair or alteration. The warranty also does not cover damage caused by exposure to chemicals, extreme temperature, or environmental conditions.
Claims Procedure:
To make a claim under this warranty, please contact our customer service team at 1-888-838-0436 with a description of the defect and the date of purchase. Our team will assist you in determining the best course of action to resolve the issue.
Limitation of Liability:
Gracious Rose Jewelry shall not be liable for any incidental or consequential damages arising from the use of our products. Our liability is limited solely to the repair or replacement of the defective item, as described in this warranty policy.
Extended Warranty Policy
Coverage:
Our warranty covers any defects in materials and workmanship for a period of 5 years from date of order. This includes, but is not limited to, problems with clasps, settings, and stone securement. If a defect arises during the warranty period, we will repair or replace the item at no charge.
Exclusions:
This warranty does not cover normal wear and tear, loss or theft, accidental damage, misuse or abuse, and unauthorized repair or alteration. The warranty also does not cover damage caused by exposure to chemicals, extreme temperature, or environmental conditions.
Claims Procedure:
To make a claim under this warranty, please contact our customer service team at 1-888-838-0436 with a description of the defect and the date of purchase. Our team will assist you in determining the best course of action to resolve the issue.
Limitation of Liability:
Gracious Rose Jewelry shall not be liable for any incidental or consequential damages arising from the use of our products. Our liability is limited solely to the repair or replacement of the defective item, as described in this warranty policy.
Lifetime Warranty Policy
Coverage:
Our warranty covers any defects in materials and workmanship for life. This includes, but is not limited to, problems with clasps, settings, and stone securement.
Exclusions:
This warranty does not cover normal wear and tear, loss or theft, accidental damage, misuse or abuse, and unauthorized repair or alteration. The warranty also does not cover damage caused by exposure to chemicals, extreme temperature, or environmental conditions.
Claims Procedure:
To make a claim under this warranty, please contact our customer service team at 1-888-838-0436 with a description of the defect and the date of purchase. Our team will assist you in determining the best course of action to resolve the issue.
Limitation of Liability:
Gracious Rose Jewelry shall not be liable for any incidental or consequential damages arising from the use of our products. Our liability is limited solely to the repair or replacement of the defective item, as described in this warranty policy.